CST® ("CST") warrants to the original end-use purchaser that no product sold by CST that bears a CST brand* ("CST Product") shall fail under normal use and service due to a defect in material or workmanship with the following warranty period:
Standard Limited Warranty
The warranty period for the following products is 12 months from the date of shipment from CST's factory:
Heater Models:: CSTH、CSQIH、CSCH、CSPH、CSWBH、CSTCH、CSFH、CSFCH、IHSU、IHPF、IHQS、CSLFH、CSQH、CSQM
Heat-Exchanger Models: CSPE、CSME
Parts, Tools, & Accessories
*CST brands include: CSTH, CSQIH, CSCH, CSPH, CSWBH, CSTCH, CSFH, CSFCH, IHSU, IHPF, IHQS, CSLFH, CSQH, CSQM, CSPE and CSME Series. Certain CST Products include a model designator with the CST® brand.
** The 12 Month warranty covers use in high temperature applications (i.e., up to 200°C) with flow rates of more than 0.53 gallons per minute(2 liters per minute), with a minimum operating pressure of 15 psig (0.1MPa). CST engineering must be consulted if the operating conditions differ. Certain other parameters may affect the warranty period, such as duty cycle periods greater than 1 second.
*** The 12 month warranty covers use in low temperature applications (i.e., up to 100°C) including flow rates below 0.53 gallons per minute(2 liters per minute), with a minimum operating pressure of 15 psig (0.1MPa). CST engineering must be consulted if the operating conditions differ. Certain other parameters may affect the warranty period, such as duty cycle periods greater than 1 second.
If CST determines that CST Product has failed under normal use and service due to a defect in material or workmanship within the warranty period for such CST Product, CST will repair or replace such CST Product at no charge to the original end‐use purchaser. The determination to repair or replace shall be made by CST in its sole discretion. The repaired or replacement CST Product shall be shipped to the original end‐user purchaser freight collect unless the original end‐user purchaser makes other arrangements for shipment. The original end‐user purchaser shall bear all risk of loss or damage during shipment. Repaired and replacement CST Product shall be warranted only for the remainder of the original warranty period.
The above warranty and repair or replacement obligation does not apply if: (i) a CST Product is altered, changed, modified or tampered with in any way, other than an alteration, change or modification made by or with the authorization of CST, (ii) a CST Product is damaged after deposit with the carrier for shipment, (iii) a CST Product is not used and maintained in accordance with CST's recommended operating and maintenance manuals, instructions and procedures, (iv) a CST Product is not properly incorporated or installed in, or not properly combined with, another product, component or part with which such CST Product is used ("Other Product"), (v) the failure or substandard performance of a CST Product is directly or indirectly attributable to, or directly or indirectly results from or arises out of, the failure or substandard performance of an Other Product, (vi) the failure or substandard performance of a CST Product is directly or indirectly attributable to, or directly or indirectly results from or arises out of, compliance with any design, specification or requirement of the original end‐use purchaser, (vii) a CST Product is used in a manner, with a substance or for a purpose other than the normal manner, substance and purpose for which it is intended or is otherwise subjected to abnormal use or service, (viii) a CST Product is subjected to a power surge, brown out or other similar occurrence, or (ix) the failure or substandard performance of a CST Product is directly or indirectly attributable to, or directly or indirectly results from or arises out of, normal wear and tear of the CST Product (including, without limitation, things such as worn seals, clogged passages or values, damage due to corrosive, insoluble, or abrasive substances, etc.).
To be eligible for warranty repair or replacement, the original end‐use purchaser must notify CST of the CST Product failure in writing within the warranty period for such CST Product and, if requested by CST, the product must be promptly returned for inspection and evaluation, freight prepaid, to either CST's factory at 8100 South Temple Drive, West Jordan, Utah 84088 or to a CST authorized distributor. The original end‐user purchaser must also promptly provide CST or its authorized distributor with all such information as either of them may request concerning the maintenance, operation, use and failure of any CST Product that is claimed to have failed due to a defect in material or workmanship. Return of a CST Product to CST's factory requires a Return Material Authorization (RMA) from CST, and the RMA number must be included with the returned CST Product. The original end‐user purchaser shall bear all risk of loss or damage during shipment.
THE ABOVE WARRANTY, RIGHTS AND REMEDIES ARE THE SOLE AND EXCLUSIVE WARRANTY, RIGHTS AND REMEDIES PROVIDED BY CST TO ANY PURCHASER OR USER OF ANY PRODUCT AND ARE IN LIEU OF ALL OTHER WARRANTIES, RIGHTS AND REMEDIES, EXPRESS, STATUTORY OR IMPLIED, AND CST DISCLAIMS ALL OTHER WARRANTIES, RIGHTS AND REMEDIES, EXPRESS, STATUTORY OR IMPLIED, IN RELATION TO ANY PRODUCTS, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES WITH RESPECT TO MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, COMPATIBILITY OR INTEROPERABILITY WITH OTHER PRODUCTS, ACCURACY, PERFORMANCE AND NON‐INFRINGEMENT, AND ANY WARRANTIES ARISING FROM ANY COURSE OF DEALING, USAGE OR TRADE PRACTICE. EXCEPT FOR THE ABOVE LIABILITIES AND OBLIGATIONS, CST SHALL HAVE NO LIABILITY OR OBLIGATION TO ANY PURCHASER OR USER OF ANY PRODUCT IN CONNECTION WITH THE FAILURE, IMPROPER PERFORMANCE, MALFUNCTION, INACCURACY OR NON‐CONFORMANCE OF, OR ANY DEFECT OR DEFICIENCY IN, ANY PRODUCT.
Under no circumstances shall CST have (i) any liability for any claim, loss, damage, injury, liability, obligation, cost or expense that directly or indirectly relates to or arises out of the use or failure of any product or (ii) any liability for any penalties or any indirect, consequential, incidental, special, punitive or reliance damages, including, without limitation, lost or unrealized sales, revenues, profits, income, cost savings or business, lost or unrealized contracts, loss of goodwill, damage to reputation, loss of property, loss of material being processed, loss of information or data, loss of production, downtime, or increased costs, even if CST is advised or placed on notice of the possibility of such damages and notwithstanding the failure of any essential purpose of any product.
Statements and data relating to products on CST's website and in CST's promotional, marketing and technical literature and materials are not warranties. Purchasers and users of products have the sole responsibility for determining the suitability of products for specific uses and applications.
CST makes no warranty with respect to product that does not bear a CST brand ("Non‐CST Products"). Any warranty with respect to Non‐CST products is limited to a pass through of the manufacturer's warranty to the extent permitted or authorized by the manufacturer.
In any event, CST's total liability to any purchaser or user of any product shall limited to the original price paid to CST for such product.
No CST distributor or other person is authorized to modify this Standard Limited Warranty or impose any liability or obligation on CST other than expressly provided herein.